Privacy Policy

1. Who We Are

Global Mentors Ltd. is a company registered in England and Wales, with its registered office at 18th Floor, 100 Bishopsgate, London EC2N 4AG.

We are registered with the UK Information Commissioner’s Office (ICO) and comply with our obligations under UK data protection law.

For any data protection queries, contact us at info@globalmentors.co.uk.

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity & contact data: name, email address, telephone number, and postal address.
• Enquiry data: information you provide through our contact forms, including your stage of study, programme of interest, and message content.
• Programme data: details relevant to delivering our mentorship programmes, such as your university, course, goals and progress.
• Parent/guardian data: where a parent enquires or arranges a programme, the contact details they provide.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically via cookies and analytics.

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide the information you request.
• Deliver and administer our mentorship programmes.
• Communicate with you about your programme, including progress updates and parent reporting where applicable.
• Send you relevant updates and insights, where you have consented to receive them.
• Improve our website, services and user experience.
• Comply with our legal and regulatory obligations.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent: where you have actively agreed, for example to receive our newsletter.
• Contract: where processing is necessary to deliver a programme you have signed up for.
• Legitimate interests: to operate, improve and promote our services, provided your rights do not override these interests.
• Legal obligation: where we must process data to comply with the law.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

• Trusted service providers who help us operate our website and deliver our services (for example, hosting, email and analytics providers), under appropriate data protection agreements.
• Our mentors and team members, strictly as needed to deliver your programme.
• Regulatory authorities or law enforcement, where required by law.

6. Children's and Young People's Data

Many of the people we support are university students, and some may be under the age of 18. We take the privacy of young people seriously and only collect the data needed to deliver our programmes and respond to enquiries.

Where a person is under 18, we expect a parent or guardian to be involved in arranging their programme, and we will handle any such data with additional care. We do not knowingly market to children, and we are committed to safeguarding the young people we work with. If you believe we hold data about a minor that should be removed, please contact us at info@globalmentors.co.uk.

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes set out in this policy, including any legal, accounting or reporting requirements. Enquiry data that does not lead to a programme is retained for up to 3 years before secure deletion, unless you ask us to remove it sooner.

8. Cookies

Our website uses cookies to function correctly and to understand how visitors use the site. You can control or disable cookies through your browser settings. For full details, please see our Cookie Policy or adjust your preferences via the cookie banner.

9. Data Security

We have appropriate technical and organisational measures in place to protect your personal data against unauthorised access, loss, misuse or alteration. While we take reasonable steps to safeguard your information, no transmission over the internet can be guaranteed as completely secure.

10. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Object to or restrict our processing of your data.
• Request the transfer of your data (data portability).
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, email us at info@globalmentors.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.